Information we collect
While you are using our site, we may ask you to provide certain personal information that may be used to contact or identify you. This information may include, but is not limited to:
- First name and last name
- Phone number
- Email address
- Address, Province, City
- Zip code/postal code
- Pictures, videos, documents, or any other file you submit
- Billing/invoicing/payment information
- Services and products provided to the clients
Information Collected Automatically
Some information may be collected automatically, which is not be shared with any third parties or used for advertising purposes. Here are some types of information collected automatically:
- Device and log data. When you visit our website, information, including that your browser sends whenever you visit our site, is collected automatically. This data may include the web address you came from or are going to, your device model, operating system, browser type, IP address, and time zone or location.
- Some information provided by our third-party service providers involves the data about how our marketing ads performed and who clicked on them. This information is generally anonymous.
TranslateTrue treats all information, pictures, audios, videos, documents, etc. sent by the customers, employees, vendors, visitors, and job applicants as confidential. This confidentiality is respected for all contracts with all of our customers, vendors, and employees. Each entity must sign a non-disclosure agreement (NDA) prior to working with us.
All personal information about customers, visitors, employees, vendors and job applicants posted on the TranslateTrue website are kept on secure systems. Besides the personal information, contact details, billing / invoicing / payment information, services provided to our clients, information existing in source and reference files sent by the clients as translation projects are also kept with a high security. All works done by TranslateTrue for its customers are maintained in secure files. TranslateTrue does not rent, sell, or make this information available to any third party.
All correspondences and files in digital format are accessible only by approved staff. TranslateTrue takes precautions to protect personal information from loss, misuse, unauthorized access, alteration, disclosure, and destruction.